Revisions
What if I would like to make some changes to the draft video?
Each video diary package comes with 3 Free revisions! Please let us know how we can make your video even better and we will do our best to make your vision come to life!
Who do I contact for revisions?
First, go to our Revision Request Page. Type in your order number and a description of what you would like changed. We will get to work immediately and you can expect to see changes within 2-3 working days.
What is your Revision Policy?
We provide 3 free revisions with each video diary package. Free revisions are changes made to your original requirements.
If you need to make major changes or add to your original requirements, that may require a small additional revision fee.
Let us know and we will do our best to make your vision come to life!
What are the typical revisions?
Revisions that can be completed for free include:
- Changing the sequence of 5 photos
- Changing up to 5 photos
- Changing the background music
- Changing captions/text
- Changing the captions’ fonts or colors
What about mistakes like typos in text/captions?
If we make a mistake, we will fix it for free! Any mistakes in spelling or other typos that we make will not count as one of your free revisions. But please let us know if you find an error—we are only human, after all!
What if I am still unsatisfied with the final video after using up the free revisions in my package?
Pixiediary wants you to be thrilled with the video we made for you. If you are not satisfied with the draft videos, we will issue a FULL REFUND to you at your request.
Credit card refunds will be sent to the card-issuing bank within three (3) business days of receiving your refund request.
Can I get a refund if I am not satisfied with any of the video drafts before the final delivery?
Yes! Enjoy peace of mind with our Money-Back Guarantee! We will issue a Full Refund to you if you are not completely satisfied with the draft videos that we have made for you. Request refund here.
Credit card refunds will be sent to the card-issuing bank within three (3) business days of receiving your refund request.
If you need more revisions to make your video perfect, we offer additional revisions for a small fee. We think you are unlikely to need them, but our goal is to create the video you want.
Can I make a revision request after the final delivery of my video?
Once you have let us know that the draft video is perfect and there are no further changes needed, we will make the final delivery of your non-watermarked video.
We will be unable to make any additional changes to your video once we have sent the final, non-watermarked video. Please make sure all changes are communicated to us during the revision process so that your video will be perfect!
