Faq Delivery

We will email you! You will receive a Google drive link to download your completed video.

You will receive two types of delivery from us:

(1) the watermarked draft video (you can request for revisions)

(2) the non-watermarked final video (approved by you) 

When we have finished, we will email you a watermarked draft video. You will look at the watermarked version of the video to let us know about any changes you would like made.

When you confirm that no further changes are required, we will send you a non-watermarked final video. This is the final delivery. 

Once you have received the non-watermarked video, we will be unable to make any additional changes to your video.

We want your story to be perfect!  Please ensure that all suggestions and changes are communicated to us before we send you the non-watermarked video.

You will receive your first draft within 3-5 working days of us receiving your memories. Once you have let us know the changes we need to make, it will take about 1-2 additional working days while we make those changes.

As you might expect, we get a lot of orders during peak holiday seasons (Halloween, Thanksgiving, Christmas, New Year’s). It may take us an extra 2-3 working days to get your order to you if you place an order during these seasons.

We are not quite set up for extra fast delivery, but we hope to be soon!

Pixiediary will keep your photos, videos, and final slideshow for 30 days after the final video has been emailed to you. After 30 days, we will delete all of your materials. 

Please make sure you make a backup copy of your video upon receiving it. In the unhappy event that you lose your completed video or original photos and videos after 30 days of receiving your video, we will be unable to send you another copy or replace your precious memories.

Your video will be delivered in MP4 Full HD 1080p video format.

Your video will have a 16:9 widescreen ratio.

We really think a 16:9 widescreen ratio gives you the best viewing experience! However, if you need another aspect ratio, please let us know in the comments section of our File Upload page and we will be happy to make it happen!

We are not able to make DVDs. Your video will be delivered to you in a digital format via email. 

Faq Delivery
    Your Cart
    Your cart is emptyReturn to Shop